policies

  • Cancellations:
    As a courtesy to our team and clients, we require at least 48 hours' notice for cancellations or rescheduling

  • Tardiness:
    We allow a 15-minute grace period for late arrivals. If you’re running behind, please contact us so we can try to accommodate you. If another appointment follows yours, we may only be able to proceed with the remaining scheduled time. The full cost of your service will still apply.

    Should you choose not to proceed with the remainder of your scheduled time, the appointment will be considered a missed appointment (no-show) and charged 100% of the service fee.

  • No-Shows and Late Cancellations:

    • First Occurrence: A 100% charge of the scheduled service fee applies. You may rebook after this balance is paid in full.

    • Second Occurrence: Clients will be banned from booking future services at Tress.

FAQ

  • Why is Tress Gratuity free?

    At Tress, our gratuity-free model is designed to provide transparency and elevate your experience. Our all-inclusive pricing reflects the true value of our services, ensuring you know exactly what to expect when booking.

    We also believe in fairly compensating our stylists through consistent, professional rates—eliminating the need for tips. This approach allows us to focus on what matters most: delivering exceptional care and fostering genuine connections with every client.

    By stepping away from traditional tipping practices, we’re creating a more equitable, professional environment for both our clients and team.

  • Why Hourly-Based, All-Inclusive Pricing?

    At Tress, we believe in transparency and simplicity. Our hourly, all-inclusive pricing ensures that every service is tailored to your specific needs without hidden costs, add-ons, or surprises. This structure allows us to focus on delivering high-quality, customized services while providing you with a clear understanding of your investment in your hair. It’s all about creating a stress-free experience where your time and hair goals are our top priorities.

  • Why is a card required to book?

    A valid credit or debit card is required to remain on file with Tress at all times and is securely stored at the time of booking any appointment. Please note that your card will not be charged at the time of booking. The card on file is stored for a seamless checkout process after your service and as protection against missed appointment fees.

    By booking an appointment with Tress, you acknowledge and agree to authorize Tress to charge the card on file for the payment of all services and fees, including any missed appointments (such as appointments canceled less than 48 hours in advance or no-show appointments).

    The card provided will remain on file until the expiration of the card account. If your card expires, our team will notify you, and you will be required to provide an updated card to maintain and book future appointments.

    You may revoke this authorization by submitting a written request to Tress; however, doing so will forfeit your ability to book any future appointments with us. Clients also agree to cover any fees associated with returned or challenged payments.

  • What Payment Types Are Accepted?

    We are a cashless salon Payment for services is accepted solely via EXACT cash and or debit or credit cards. Cash change IS NOT kept in salon. Please plan accordingly.

    Gratuity is not accepted.